TROC MODE DELUXE

Changement de proprietaire ou non, rien n'a change : le mepris reste la norme. La gerante et son employee, qui n'est autre que sa fille, accueillent les clients avec une condescendance evidente, et l'on comprend très vite qu'on n'est pas le bienvenu. La reprise des objets est a l'image du reste : elles demandent au client son prix sans jamais signaler quand la valeur est bien superieure. Tout donne l'impression d'une demarche centree exclusivement sur leur propre profit. D'ailleurs, il suffit de regarder les reseaux sociaux de sa fille pour constater a quel point elle met en avant l'acquisition de certaines pieces, ce qui ne fait que renforcer cette impression. Une boutique a fuir, clairement.

Très mauvaise experience. J'ai vendu a cette acheteuse un sac Chanel d'une valeur de 950 EU. En raison des fetes et du fait que l'envoi n'etait pas en express (erreur de ma part), la livraison est arrivée avec un jour de retard par rapport a la date annoncee (le 24/12 au lieu du 23/12). Suite a cela, un litige PayPal a ete ouvert. PayPal a procede au remboursement. Par la suite, j'ai ete bloquee sur Vinted et toute communication a ete interrompue. A ce jour, je n'ai ni recupere le sac ni le montant de la vente. Le sac Chanel est desormais propose par cette personne dans le cadre d'un jeu-concours (publication Instagram du 04/01/2025). Je trouve cette maniere de proceder très decevante et peu equitable. Au vu de mon experience personnelle, je ne peux pas recommander cette personne et invite a la prudence lors de relations commerciales.

Malheureusement, j'ai vecu une experience très negative avec la gerante de ce commerce. Je lui ai vendu un sac Chanel. En raison des fetes de fin d'annee et parce que l'envoi n'a pas ete effectue en express (ce qui etait une erreur de ma part), la livraison est arrivée avec un jour de retard (le 24 decembre au lieu du 23). Suite a cela, un litige PayPal a ete ouvert et PayPal a procede au remboursement. Apres ce remboursement, j'ai ete bloquee sur Vinted et tout contact a ete rompu. A ce jour, je n'ai ni recupere le sac ni recu le montant de la vente. Je me retrouve donc sans la marchandise et sans l'argent. J'ai egalement constate que ce même sac Chanel est desormais propose par cette personne dans le cadre d'un jeu-concours sur Instagram (publication du 4 janvier 2025). Je trouve cette situation profondement decevante et injuste. N'ayant aucune autre possibilite, je suis malheureusement contrainte d'engager des demarches juridiques. Au vu de mon experience personnelle, je ne peux pas recommander cette personne et invite a la plus grande prudence lors de toute transaction commerciale.

Je ne peux malheureusement que confirmer les avis recents laisses par d'autres clients au sujet de la responsable de cette boutique. Il est rare de croiser une commercante affichant une attitude aussi distante, meprisante, voire desagreable. C'est sincerement triste de constater a quel point le manque de bienveillance peut transparaitre dans la maniere de s'adresser aux autres. Une telle ambiance n'incite absolument pas a faire ses achats dans ce magasin, pourtant esthetiquement très joli et soigne. Heureusement, Strasbourg regorge d'autres boutiques comparables, tenues par des personnes passionnees, chaleureuses et a l'ecoute,

A warm and welcoming reception

Please don't sell me my bag here. She has my money and my bag! She's blocked me online and wants to keep everything!

Customers are treated very rudely; I do not recommend this store. Especially not Selena. Very bad experience. She ignored me and took my bag.

Selena retained an item belonging to me without ever making payment. Following this, she deliberately cut off all online communication. This behavior is contemptuous, reckless, and entirely unprofessional. It reflects a complete disregard for basic business ethics and legal obligations. Based on legal advice, I am now initiating formal legal proceedings. I will seek full recovery of my funds, and all attorney and court costs will be claimed against her. According to my lawyer, this matter has serious consequences and may result in the closure of her business. This is not an isolated incident. Similar experiences have already been reported by others, and an equivalent review was posted approximately one year ago

I am DSMB Trade GmbH. In my case, Selena took possession of a Chanel bag belonging to my company without ever making payment. Despite repeated attempts to resolve the matter, she subsequently terminated all online communication. I am blocked Based on the facts and documentation available, I consider this to be fraudulent behavior. This conduct is contemptuous, reckless, and entirely unprofessional, showing a complete disregard for fundamental business ethics and legal obligations. Acting on legal advice, I am initiating formal legal proceedings. I will seek full compensation for the loss, and all attorney's fees and court costs will be claimed against her. According to my lawyer, this case carries serious legal consequences and may result in the closure of her business. This is not an isolated incident. Similar experiences have already been reported by others, and a comparable review describing such behavior was published approximately one year ago. I strongly advise others to exercise extreme caution when dealing with this individual or any related business

Selena Fachinger is a fraudster! Don't feel safe, you will face all possible consequences from me. I will sue you.

Purchase a jacket there and confirmed this to be counterfeit by various source. Approach one of the associates , Selena. Told me to sent it back and will organize refund. Been waiting for months and so far no refund and no reply to any emails either. What is concerning is they claim to check all the items which is clearly not true. Selling counterfeit item by law is also illegal so have reported them to the authorities. However what is disappointing is the shop lack of commitment to rectify the issue. Which makes you wonder whether this is deliberate? I would be careful if you are purchasing from them.

The shop is amazing! You'll find excellent advice there; I highly recommend you go.

As a loyal customer and consignor for many years, I can only highly recommend this unique shop in Strasbourg! It's brimming with magnificent pieces, meticulously selected by Nadia and Selena. Their dedication is a true guarantee of quality and trustworthiness, complementing their exceptional professionalism and friendliness. This passionate duo is unique, vibrant, and welcoming. They've truly infused their shops with their essence, making them absolutely worth a visit! Thank you for your hard work and superb service!

Shameful store, always closed. Aloe vera, even though it says "open" on the sign.

des vetements super styles, de qualite, et a prix très corrects. La patronne est juste incroyable, accueillante, souriante et de très bon conseil. On se sent a l'aise et bien conseille. Une adresse que je recommande a 100 % !

Je suis rentree par hasard dans ce magasin attiree par les belles pieces uniques en vitrine et j'ai ete agreablement surprise par tout ce qui etait expose dans la boutique. Enormement de choix, de marques, de produits vintages comme modernes. Super accueil par les deux proprietaires de la boutique, elles savent de quoi elles parlent, ce sont des passionnees ce qui rend l'experience encore plus agreable. J'y retournerai !

Toujours un plaisir de venir dans les deux boutiques et d'avoir des conseils de Selena. Toujours heureuse de mes achats merci

Dishonest person. I absolutely do not recommend this shop.

Je confirme grandement les avis negatifs. Je suis passee cette semaine avec des habits a deposer. Peu de chose ont convenu, et je me suis retrouvee face a une personne dedaigneuse et hautaine. Certes, je ne proposais pas de Dior, ni Chanel, ni Vuitton. Madame, n'oubliez pas que c'est grace aux depots de vetements que vous existez.

A fantastic boutique with a great selection of both accessories and clothing. It's run by a mother and daughter, both of whom are very welcoming and attentive. They take the time to display your items attractively to help you sell them well, especially for those who wish to resell. And for those looking for luxury at affordable prices, there's a huge selection. I'm a loyal customer. Thank you so much for the respect and attention to detail you showcasing our items. Nadia.

Fantastic experience. A truly beautiful selection of pieces; you can tell each item is carefully chosen. You can really feel the attention to detail and, above all, the quality. The welcome was pleasant and professional without being pushy, which is quite rare. I highly recommend it, and I will gladly return.

I discovered Troc Mode Deluxe in Strasbourg, and it's definitely become my favorite spot for pre-owned luxury fashion. Whether you're buying or consigning items, everything is handled perfectly. Each item is carefully selected and authenticated, making for a truly reliable and stress-free shopping experience. You know exactly what you're buying. The selection is curated, featuring clothing, bags, shoes, and accessories for both men and women, including pieces you won't find everywhere. I spotted a Raf Simons runway sweater and a Louis Vuitton x Nigo Keepall... the kind of finds that are a joy to discover. The team is welcoming, attentive, and offers great advice. The value for money is unbeatable. A must-visit if you're a fashion enthusiast in Strasbourg!

The saleswomen are exceptionally welcoming, contrary to what you might think from reading some reviews... the items are presented with care, and the quality is superb. I've been a regular at this boutique for years, and it's always a pleasure. I highly recommend it!

It's been four years since I stumbled into this boutique by chance, and what can I say except... LOVE AT FIRST SIGHT!!!!! I was instantly captivated by the kindness and warmth of the owner and her daughter. The first time I walked into their shop, I was wearing leggings and Uggs, my hair tied back, looking like a tired mom, and not for a second did I feel judged or ignored. They didn't even question whether I could afford it or not; they were incredibly pleasant and smiling. (Don't judge a book by its cover ) Everything I love, and they've gained a loyal customer . As for the iconic pieces! Just wow!!! Today, thanks to their invaluable advice, I've acquired a beautiful collection of vintage and hard-to-find pieces from Chanel, Dior, Hermes, etc., that you can't find anywhere else. They don't pressure you to buy and they're honest, which I immediately appreciated. Thank you to these extraordinary women for existing and making us even more beautiful