LES DOC'S DU MENAGER

Très bonne experience. Machine a laver au top. Bon conseil pour l'entretien et prevenir le tartre du a enormement de calcaire dans la region. Rapidite et efficacite.

It only took 10 minutes to repair our dishwasher!! The technician was efficient, friendly, and very professional!

I have a problem with my washing machine purchased from c-discount. I contacted the after-sales service company to find out what to do with it. The technician was really nice, and that remains the only positive thing about this whole thing. After a month, I called and emailed. Not a single response from them. I'm tired of being treated like an idiot because the warranty is almost up. I'm going to drive an hour to get answers to my questions. The receptionist asked me for the machine's invoice because the supplier requires it to send the parts. He could have answered my emails if that was all he needed. Afterwards, he dared to tell me that c-discount would give me a credit note anyway because the machine couldn't be repaired. This is reaching the height of making fun of people! And what's more, I HAVE to call c-discount to claim my credit note. In short, my machine will never be repaired. No point in replying with a message saying "we're sorry" because you couldn't care less.

Un sens du service du client +++ Nous les avions deja sollicites auparavant (pour un lave-linge) et cette deuxieme intervention (sur un four cette fois) a confirme la premiere. Très contents de la qualite du depannage, très professionnels, consciencieux et honnetes. Delai respecte et nous avons ete tenus au courant tout au long de la reparation. Un travail sérieux, des personnes aimables et serviables. Merci a eux. Nous recommandons sans hésitation

Avoid this company. An arrogant boss. Order errors. Missed appointment. Minor problem still unresolved 6 months later...

Contact par le site web pour une piece detachee. Accueil top conseils top, tarif top bref un service parfait qui a resolu mon probleme de lave linge dans la matinee. Merci beaucoup.

Apres un diagnostic pour reparer mon refrigerateur, il s'agissait soit-disant de la carte mere...apres une seconde visite c'etait finalement le moteur, bref 99 euros payes pour rien puisqu'il n est pas reparable. Merci beaucoup!

They are professionals who truly listen to our needs and don't pressure us into buying. In short, they are really good salespeople.

J'ai achete une machine a laver et quelques mois apres elle est tombee en panne, elle a ete reparee dans les plus brefs delais et le tout pris en garantie. Un grand merci.

Une équipe au top. Super bons conseils, très sympathiques aussi bien au tel qu'au magasin. De très bons conseils egalement. Livraison et installation du seche linge nickel. Je recommande sans hésitation.

Responsiveness and professionalism. Ultra-fast intervention on a broken Whirlpool refrigerator. The thermostat was faulty. The technician had the replacement part. Contacted on Saturday, May 9th, he came on Monday morning, May 11th. Thanks again, Samuel, for this repair. I highly recommend this company!

Highly competent and very pleasant. Excellent value for money. I highly recommend him.

Magasin très bien, avec un très grand choix de pieces detachees. Les commandes sont recues très rapidement, c'est remarquable. L'équipe est très accueillante, sympathique, et donnent de très bons conseils. Je recommande vivement ce magasin.

Fast and efficient, I highly recommend their services! Thank you, keep up the good work!

Excellent product, very pleasant welcome, I recommend it

A EVITER. Je souhaité partager mon experience avec cette entreprise. Avant de faire intervenir un technicien, j'avais deja une forte suspicion que la panne de mon four venait de la resistance de sole. Par prudence, j'ai tout de même appele pour demander un diagnostic. On m'a explique au telephone que le diagnostic et le deplacement coutaient 98 EU, et que ce montant serait deduit de la facture si je faisais la reparation avec eux. Le technicien est intervenu et a confirme qu'il s'agissait bien de la resistance. Cependant, lorsque j'ai recu le devis, j'ai ete très surprise de constater que des frais de deplacement et de recherche de panne etaient a nouveau ajoutes, alors qu'ils semblaient deja inclus dans le diagnostic annonce. Au final, le devis s'elevait a environ 375 EU pour remplacer une resistance facturee 98 EU, avec en plus un nouveau deplacement prévu pour effectuer la reparation. J'ai donc decide de ne pas donner suite. J'ai achete la resistance ailleurs pour 79 EU et je l'ai remplacee moi-même en quelques minutes. Je regrette surtout le manque de clarte dans la facturation et l'impression que certains frais sont ajoutes ou doubles. Je pense qu'il serait important d'etre plus transparent avec les clients sur le detail reel des couts avant intervention. JE NE RECOMMANDE PAS.

Thanks to the Menager documentation! Top-notch repair!

Three months of misery without a dryer. I bought a dryer in December. It didn't work. After a week, the repairman came to pick it up, saying it wasn't convenient for him. He brought it back a week later, it still didn't work. He came back another week to pick it up, and then I heard nothing. I called after two weeks to get an update. They told me the parts were on order and would arrive soon, and that they would call me back when they arrived. I heard nothing. Two months have passed since the purchase, and nothing. Annoyed, I called for a refund. They told me they would send me a check. A month later, still nothing. I had to call again to get them to send the check so I could finally receive it. In short, zero communication, zero repair service. Avoid them!

Quick response. Unfortunately, the machine was out of order... I went to the store and was surprised by the selection and prices. The staff and manager were very friendly. Thanks for the delivery

Pleasant service. The technician arrived on time and worked efficiently and quickly. It's true that it's not cheap, but it's the price of peace of mind!