VTG - Vide Dressing Permanent

Bonjour, apres plusieurs mois d'attente et de relance par mail, SMS et appel telephonique aucun paiement et virement a ete effectue. Comme le decrit certaines clientes une très mauvaise gestion et de professionnalisme dans cette boutique. La proprietaire nous a donne un rendez-vous pour le paiement, et au final aucun virement et aucun paiement cela apres plusieurs semaines d'attente. J'appelle ca de l'escroquerie car l'argent et bien rentre en caisse mais non restitue au clients. Donc j'appelle les personnes qui sont dans le même cas a se joindre a moi car j'ai l'intention de deposer une plainte au tribunal .

Très belle experience chez Vide ton Grenier L'équipe est vraiment adorable, souriante et bienveillante, ce qui rend la visite encore plus agreable On se sent bien accueilli et l'ambiance est positive du debut a la fin. Ca donne envie de revenir sans hesiter !

Endroit vraiment bizarre, glace, pas un chauffage. Accueil tout aussi froid que la temperature, on semble deranger pour recuperer un colis. La dame agee envoie vite bouler. Il ne fallait pas s'identifier point relais. Et quand on voit les reponses de la proprietaires aux avis Google.. on comprend vite le style de profil.

Je viens a l'instant de recuperer un colis dans cet endroit que je ne connaissais pas, j'ecris cet avis car quand j'ai lu les avis precedents j'ai eu peur d'etre mal recue Et qu'elle ne fut pas ma surprise d'etre recue par la maman de la gerante qui a ete plus qu'adorable dans cette periode de folles livraisons! Elle a ete d'une grande gentillesse et surtout n'a pas renvoye mon colis alors que j'avais depasse la date pour ne pas me mettre en difficulte Bref, je recommande vraiment!!!!!!! Et merci

Très bon concept qui permet de voir les articles de pret.La gerante et sa maman sont de belles personnes, venez jeter un oeil pour tout ce qui est habits,jouets, differents objets de decoration...

Contrat termine en aout 2025. Le reglement est intervenu six mois plus tard, apres de nombreuses relances. Durant cette periode, les informations et explications ont ete changeantes, ce qui a entretenu une situation confuse. Je precise n'avoir jamais refuse de regler quoi que ce soit : des demandes de regularisation ont ete faites regulierement. Le paiement ayant finalement ete effectue, je constate simplement un manque de rigueur dans la gestion administrative et la communication professionnelle.

Experience deplorable. Commerce ferme a repetition pour un simple retrait de colis. Je me suis deplace trois fois, pour finalement reussir a recuperer mon colis apres pres de deux heures d'attente devant le commerce. Aucun sens du service client, pas la moindre excuse malgre le temps perdu et l'incompetence evidente dans la gestion du commerce. A fuir si vous tenez a votre temps et a votre patience.

J'ai decouvert cette boutique ce soir a l'occasion du retrait d'un colis... et pourtant j'habite a 5 minutes. Accueil très chaleureux par les dames presentes au magasin. J'etais pressee ce soir et je n'ai pas pu prendre le temps de decouvrir la boutique. J'y reviendrai avec plaisir et je vais en parler a mon entourage. A bientot

Great, but Mondial Relay is way off base

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Hello, This establishment is completely unprofessional and shows absolutely no respect for its customers. As stated on the website, they open on Tuesdays at 1:00 PM. Forty minutes have passed and still no one has arrived; several customers have already left. The woman who told us she was going to be late because she was coming from the doctor's office, but not everyone has time to wait. This is unacceptable.

Fantastic experience at Vide Ton Grenier in Tournefeuille! Despite Emilie often being overwhelmed because she manages everything perfectly, she always takes the time to connect with her customers attentively and kindly. It's truly appreciated and makes all the difference. A place I highly recommend!

I don't know about the store. But the parcel collection point: avoid it at all costs!! The welcome was icy; I had to repeat my "hello" twice to get a cold "hello" in return. As for the "goodbye," I'm still waiting for it despite my "goodbye, madam." If handling parcels is so exhausting or annoying that you forget your manners, then Madam, please stop doing it...

My Mondial Relay parcel, which was supposed to be sent to a locker (with opening hours compatible with my work schedule), somehow ended up there. I finally managed to retrieve it after five days... I went there three times and it was always closed despite the Google opening hours (which were constantly shifted or changed). It was a nightmare... and when it finally opened, I encountered a rude, impolite, vulgar person who treated us (because there were many of us waiting) extremely badly. She even shoved a customer who was waiting like me. Luckily, someone who had come to help her apologized profusely for her colleague's behavior; she was appalled, too. I wanted to take advantage of the situation to browse and do some shopping, but all I wanted to do was run away! I hope I never have to set foot in that place again.

Warm welcome and great second-hand shop. I recommend it :)

I'm never getting packages delivered there again. I've been going back and forth for a week, but it's closed for no reason, even though it's supposed to be open. Plus, it was a very important package. I absolutely do not recommend them for anyone wanting to have packages delivered to their home. Avoid them at all costs!

Disappointed, I can't retrieve my package, it's still sealed.

Hello, Could we have the opening hours for collecting a package? The ones listed on Google are incorrect; I was there this afternoon. Thank you.

Shop closed 24/7. - Impossible to pick up a simple package. They don't answer the phone, nor Mondial Relay. Everything is closed, even during their supposed opening hours. I have more contact and interaction with a metal locker than with the person in the "shop".

After a misunderstanding regarding the collection of a parcel, as the Yellow Pages listed completely fanciful opening hours, I discovered this store which is so well run, so clean, with a friendly welcome, and hidden gems to discover, I will be back!

Excellent service and quick parcel pickup. The concept of a pre-loved wardrobe is really nice. I'll be back.

Fantastic welcome and a very friendly manager! The concept and the shop are really great. I found loads of treasures! I go back often and I recommend it to everyone I know.

Great shop, and the service is fantastic, including convenient parcel collection. I highly recommend it.

A really cool concept where you can find some real gems, with knowledgeable staff and great communication. I highly recommend it! A nice bonus is the parcel collection point . A must-visit.

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Fantastic experience at Vide Ton Grenier! Emilie, the manager, is absolutely lovely, welcoming, and professional. The parcel collection point was perfectly managed: I picked up my package quickly and without any problems. Thank you for your kindness and efficiency; I highly recommend them!

On Friday, May 22nd, the shop was advertised as opening at 1 PM. Several people were waiting outside, but the gate remained closed. At 1:30 PM, I decided to leave; it was still not open. Not very respectful.

Disastrous collection point, opening hours never respected.